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Another small bite as I work on larger blog posts (One's almost done and will be up soon!).
To be honest, I'm not sure how I ultimately feel about what this writer' saying here. While we should be supporting cross-platform experiences and finding creative ways to reach users where they are on the one hand, I'm not sure giving out my cell phone number to be on call 24-7 would be all that effective. I'm generally not coherent at 2 am. There are work-life implications for any librarian doing this, which would ultimately feed into their overall effectiveness as well.
Maybe more places with night owl librarian chat/phone services? With actual night owl librarians?
...or is there a larger point I'm missing here?
--
And I'm on step ahead of the shoe shine
Two steps away from the county line
Just trying to keep my customers satisfied,
Satisfied. - Simon and Garfunkel
Wow. That's an astonishingly poorly written piece. Also, if I had an interaction like the WWF chat episode, I would have the opposite reaction to the author's. Savvy? No. Intrusive and rude? Yes.
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